|INSTRUCTIONS FOR LOGGING IN AND UPDATING YOUR PROFILE
Most problems with login and profile updates can be traced to your browser’s properties and settings. Please try the following solutions, and contact TPA using the form below if your problem is still not resolved.
Clear your browser’s cache.
For instructions, click here and locate the steps for your browser.
What is the cache, and why do I need to clear it?
In certain situations, a browser may mistakenly attempt to use “cached” or stored information, when it should request new information from the server. This may cause the browser to generate an error message. The solution is to clear this cached information from your browser and essentially force it to request new information from the server.
What happens when I clear my cache?
After you clear your cache, you may need to re-enter some usernames and passwords that were previously saved using a “remember me” type check box. Usernames and passwords do not change, but you may need to re-enter them.
Ensure that you are using the most current version of Chrome, Firefox, Edge, Internet Explorer, or Safari, with their default settings.
Why? Our website and database features are designed for and tested with the most recent versions of the major browsers – Chrome, Firefox, Edge, Internet Explorer, and Safari – using their default settings.
Enable third-party cookies.
What are third-party cookies, and why do I need to enable them?
How do I enable third party cookies in my browser?